Terms of service

Welcome to ADC Pharmacy, the online pharmacy and skincare store operated by Aesthetic Dermatology Clinic ("we", "us", "our"). These Terms & Conditions govern your access to and use of our website, shop.aestheticdermatologyclinic.com, and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing any product.

1. Business Information

Business/Store Name: ADC Pharmacy
Operated by: Aesthetic Dermatology Clinic
Business Address: Shipra Krishna Vista Plaza, VPU 05 & 06, Ahinsa Khand 1, Indirapuram, Ghaziabad, Uttar Pradesh – 201014, India
Phone: +91 8800683397
Email: drapoorvasingh12@gmail.com

ADC Pharmacy provides customers with access to skincare, haircare, wellness and other healthcare-related products through our online store.

2. Use of Our Website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Provide false, inaccurate or misleading information.
  • Attempt to gain unauthorized access to the website, server or customer accounts.
  • Interfere with the operation or security of the website.
  • Copy, reproduce or misuse our website content, images, trademarks or other intellectual property without permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability and other information displayed on our website are accurate and up to date.

However:

  • Product images may vary slightly from the actual packaging.
  • Product packaging, labels or formulations may change according to the manufacturer's updates.
  • Availability may change without prior notice.
  • Information displayed on the website should not be considered a guarantee of a particular result.

If we identify an error in product information, pricing or availability after you place an order, we may contact you to correct the information or cancel the affected order.

4. Healthcare and Medical Products

Some products available through our store may be healthcare, dermatology, skincare, haircare or other regulated products.

Product information provided on our website is intended to help customers understand the products and should not be considered a substitute for professional medical advice, diagnosis or treatment.

Where a product requires a valid prescription or is subject to applicable legal or regulatory requirements, we may request the required prescription or information before processing the order.

We reserve the right to refuse or cancel an order where:

  • A required prescription is not provided.
  • The prescription or information provided cannot be reasonably verified.
  • The purchase does not comply with applicable laws or regulations.
  • We have a legitimate concern regarding the safe or lawful supply of the product.

Customers should use medicines and healthcare products only as directed by a qualified healthcare professional or according to applicable product instructions.

5. Eligibility to Purchase

By placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are legally permitted to purchase the products you order.
  • You will comply with all applicable laws and regulations.
  • Any prescription or medical information provided by you is genuine and valid where required.

We may request additional information when reasonably necessary to process or verify an order.

6. Product Prices

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate. However, prices may change at any time without prior notice.

Where applicable, taxes, shipping charges or other applicable charges will be displayed during the purchasing process.

A pricing error does not create an obligation for us to supply a product at an incorrect price. If an order is affected by a significant pricing error, we may contact you before processing the order or cancel the order and issue an applicable refund.

7. Orders

When you place an order, you are making a request to purchase the selected products from us.

After placing your order, you may receive an order confirmation by email, SMS or other available communication method.

An order is considered accepted only when we have confirmed that the order can be processed and fulfilled.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent activity.
  • Incorrect or incomplete customer information.
  • Failure to provide required prescription documentation.
  • Shipping restrictions.
  • Failure to comply with applicable laws or regulations.

If we cancel an order for which payment has already been received, we will process an applicable refund using the original or appropriate payment method.

8. Payment

We accept the payment methods displayed on our website at the time of checkout.

You agree to provide accurate payment and billing information.

Payments may be processed through third-party payment service providers. We do not store complete payment-card information on our website unless expressly stated otherwise.

An order may remain pending or be cancelled if payment is unsuccessful, reversed, disputed or cannot be verified.

9. Cash on Delivery

Where Cash on Delivery ("COD") is available, additional conditions or charges may apply and will be displayed during checkout where applicable.

We may restrict COD availability for certain products, locations or orders.

We reserve the right to contact customers to verify COD orders before dispatch.

10. Shipping and Delivery

We currently provide shipping services according to the locations and delivery options available at checkout.

Our estimated delivery time is generally 2–7 business days, subject to product availability, order processing, courier service and delivery location.

Delivery estimates are not guaranteed dates.

Delays may occur because of:

  • Courier or logistics issues.
  • Weather or natural events.
  • Public holidays.
  • Incorrect or incomplete delivery information.
  • Customer unavailability.
  • Regulatory or legal restrictions.
  • Other circumstances outside our reasonable control.

Customers are responsible for providing an accurate shipping address and contact information.

For additional information, please refer to our Shipping Policy.

11. Order Tracking

Where tracking information is available, customers may use the tracking details provided after dispatch to monitor their shipment.

If you experience a significant delivery issue, please contact our customer support team using the contact information provided on our website.

12. Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number and registered contact information.

If cancellation is accepted after payment has been received, the applicable refund will be processed according to our Refund Policy.

13. Returns, Replacements and Refunds

Due to the nature of certain healthcare, skincare and personal-care products, returns may be restricted for hygiene, safety and regulatory reasons.

Products may generally be eligible for replacement or refund only in circumstances permitted under our Refund & Return Policy, such as receiving:

  • A damaged product.
  • An incorrect product.
  • A defective product.
  • A product damaged during transit.

Customers should inspect their package when received and contact us as soon as possible if there is an issue.

For complete eligibility requirements, timelines and procedures, please refer to our Refund & Return Policy.

14. Damaged or Incorrect Orders

If your order arrives damaged, opened, leaking or contains an incorrect product, please contact us promptly.

We may request photographs, videos, packaging details, order information or other reasonable evidence to investigate the issue with our logistics or fulfillment partners.

We will review the claim and, where appropriate, provide a replacement or applicable refund in accordance with our Refund & Return Policy.

15. Availability

We try to maintain accurate product availability information, but products may become unavailable unexpectedly.

If a product becomes unavailable after an order has been placed, we may:

  • Contact you regarding an alternative where appropriate.
  • Remove the unavailable product from the order.
  • Cancel the affected order.
  • Issue an applicable refund if payment has already been received.

16. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Product descriptions
  • Images
  • Graphics
  • Logos
  • Brand elements
  • Website design
  • Videos
  • Page layouts

is owned by or licensed to ADC Pharmacy, Aesthetic Dermatology Clinic or the respective rights holders.

You may not reproduce, copy, modify, distribute, publish or commercially use our content without prior written permission, except where permitted by applicable law.

17. Third-Party Links and Services

Our website may contain links to third-party websites, services, payment providers, courier services or social media platforms.

These third parties operate independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

18. Website Availability and Accuracy

We aim to keep our website available and information accurate, but we do not guarantee that the website will always be uninterrupted, error-free or completely up to date.

We may modify, suspend or discontinue any part of the website or its services when reasonably necessary.

19. Limitation of Liability

To the extent permitted by applicable law, ADC Pharmacy and Aesthetic Dermatology Clinic will not be responsible for losses arising from:

  • Improper use of products.
  • Failure to follow product instructions or professional medical advice.
  • Incorrect information supplied by the customer.
  • Delays caused by third-party delivery providers or events outside our reasonable control.
  • Temporary website interruptions or technical issues.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

20. Privacy

Your use of our website and the information you provide to us are subject to our Privacy Policy.

We collect and use customer information only as described in our Privacy Policy and for purposes reasonably necessary to provide our services, process orders, provide customer support and comply with applicable legal requirements.

21. Fraud Prevention

We may conduct reasonable checks to protect customers and our business against fraudulent or unauthorized transactions.

Where an order appears suspicious or cannot be reasonably verified, we may contact the customer for additional information or cancel the order.

We will not knowingly use customer information for purposes unrelated to the operation of our services except as permitted by our Privacy Policy or applicable law.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements or website functionality.

The updated version will be posted on this page with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable consumer protection laws and other mandatory legal rights.

24. Contact Us

If you have questions about these Terms & Conditions, your order or our services, please contact us:

ADC Pharmacy
Operated by Aesthetic Dermatology Clinic

Address:
Shipra Krishna Vista Plaza, VPU 05 & 06,
Ahinsa Khand 1, Indirapuram,
Ghaziabad, Uttar Pradesh – 201014, India

Phone: +91 8800683397
Email: drapoorvasingh12@gmail.com

Website: shop.aestheticdermatologyclinic.com

By using our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions.